Acceptable Use Policy

Tune your own cars, leave other people’s alone, and don’t try to break the platform. The longer version is below.

This policy applies to everyone using LOA HEX. It sits alongside the Terms of Service and forms part of the same agreement. If there’s a conflict between this policy and the Terms, we’ll resolve it in favour of whichever is stricter on the conduct in question.

What you can do

You can use LOA HEX to commission tuned files for vehicles you personally own. You can also use it on behalf of a customer or business that has given you written authority to commission a tune on their behalf — the obvious example being an independent garage tuning a client’s car.

If a vehicle is in any way disputed, leased without permission to modify, or you’re not sure about ownership, don’t upload the file.

What you can’t do

LOA HEX isn’t for tuning ECU files you obtained without the owner’s consent. That covers stolen files, files harvested from courtesy cars, files pulled from vehicles in for unrelated repair work without the owner’s sign-off, and files acquired in any way that wouldn’t pass a basic ownership check.

Don’t reverse-engineer, decompile, or otherwise probe the LOA HEX platform, dashboard, or API beyond normal customer use. Don’t run automated scrapers against the customer dashboard or any other part of the site.

Don’t use the Service to bypass legal emissions controls in jurisdictions where doing so is illegal — for example, fitting a DPF-off tune to a UK road-driven vehicle that’s required to retain its diesel particulate filter for MOT. We sell tunes for off-road and closed-circuit use; using them on the public road in a way that breaks the law is on you, and we’ll act if it’s obvious from the upload.

Don’t use support tickets to send spam, abuse, threats, or content unrelated to the service. Don’t share your account credentials with people outside your business. Don’t resell tuned files to third parties or run a reseller business on top of the platform without our written agreement.

Stolen ECU files

This one we take seriously. Submitting a file that we determine — or have reasonable grounds to suspect — was obtained from a stolen vehicle is a one-strike issue. Your account will be suspended immediately while we investigate.

If we conclude the file was stolen, we’ll permanently ban the account. Repeat patterns of suspected stolen-file submissions will be reported to the police along with any account information we’re lawfully required to share.

Enforcement

If we believe you’ve breached this policy, we may issue a warning, pause your account while we investigate, terminate your account without refund, or report the matter to the relevant authority where the law requires it or where we judge it appropriate.

We try to act proportionately. Honest mistakes get a conversation. Deliberate misuse doesn’t.

Reporting abuse

If you think someone’s using LOA HEX in a way that breaches this policy, email support@loahex.app and let us know. We’ll look into it and we won’t share your name with the account being reported.

Changes to this policy

We may update this policy from time to time. Material changes will be flagged by email or in the dashboard before they take effect.

Last updated: 3 May 2026